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FloydFest FAQs

FloydFest's Box Office opens at 10 a.m. on Wednesday, July 24, 2024, for High-Roller All-Access VIPs ONLY. The early-entry period for HRAA VIPs is from 10 a.m. to 2 p.m. Wednesday, and only HRAA VIPs are allowed to enter during those hours; patrons must have a VIP ticket to enter during those hours, even if they are arriving/riding in the same vehicle.

FloydFest's Box Office opens at 2 p.m. on Wednesday, July 24, 2024, for 5-Day GA ticketholders, and then closes at 11 p.m. (nightly).

The Box Office then is open from 9 a.m. to 11 p.m. on Thursday, July 25, 2024 (for 4-Day GA ticketholders, etc.); from 9 a.m. to 11 p.m. on Friday, July 26, 2024 (for 3-Day GA ticketholders, etc.); from 9 a.m. to 11 p.m. on Saturday, July 27, 2024 (for single-day GA ticketholders, etc.); and from 9 a.m. to 8 p.m. on Sunday, July 28, 2024 (for single-day GA ticketholders).

*The Box Office closes from 11 p.m. (8 p.m. on Sunday) to 9 a.m. nightly.

** Your arrival time depends on the ticket type purchased; please consult your ticket for details, and please do not arrive early. You can also reference our ‘Info By Ticket-Type FAQs’ on this website.

Please arrive no earlier than the time listed on your ticket. As our main festival site is located just off the main highway in Floyd County, patrons arriving early complicate logistics, unnecessarily clog entry points and understandably upset neighbors. Those arriving early will be turned away, which, in turn, usually means that your entry time will actually be delayed. Please do not arrive earlier than instructed to FloydFest 24~Horizon.

Our goal for acquiring this new property was to bring each-and-every patron onto ONE site, so that means no more offsite lots and no more offsite shuttles. Welcome home!

First, please refer to FloydFest's rules, found here: https://floydfest.com/packing-list-rules-directions/.

Second, you will be searched upon entry to the festival site. In addition to this search assuring that we can create a safe atmosphere to host a family-friendly festival, it is also because our ABC (alcohol) barrier is our entire festival site. This barrier was created when — based on patron feedback — we opened up our beer gardens so that alcohol could be consumed across our entire music-festival site (and not just consumed within our beer gardens). Now, this 'open-carry' benefit results in strict checks for outside alcohol when entering FloydFest.

The address of the new FloydFest site, FestivalPark, is 5826 Floyd Highway North, Check, VA 24072. You can find directions and additional information here: https://floydfest.com/packing-list-rules-directions/.

No, all patron tickets are issued in advance, via email. You must print them out and bring them with you, or have them downloaded to your smartphone prior to arriving (as cell signal can sometimes be unreliable once onsite). If you are a Vendor, Artist, Media, Partner, Staff member or Volunteer, please check with your festival contact for more specific check-in procedures.

Nope — we moved the location of FloydFest after 23 years to bring each-and-every patron onto ONE site (eradicating the need for offsite lots and offsite shuttles).

*Camping (and parking) are sold a la carte for FloydFest 24~Horizon, and do not include admission tickets, which must be purchased separately.

We now feature myriad mountain motifs from which to choose your own adventure, and please reference the Site Map for location information: https://floydfest.com/site-map/.

Canopy Camping — Located in the heart of the Horizon, and beautified by a talented team of Floyd arborists, Canopy Camping features ample shade, cozy nooks, easy access to both parking and the venue, plenty of places to hang a hammock and perched views of the main festival grounds.

Higher Ground Camping — Located at the pinnacle of the party, Higher Ground Camping is an elevated experience with a ‘Forever’ view, offering flat mountaintop footprints plus stumbling-distance passage to FloydFest’s new Higher Ground Viewing Deck & Stage.

Premium Creekside Camping — Located on the beautiful, meandering banks of Meadow Run Creek, Premium Creekside Camping mirrors an idyllic mountain getaway, complete with a babbling brook and instant access to most every festival amenity.

RV POWERED (20’x40’) — Featuring venerable views of the high-mountain landscape of Floyd County, RV POWERED spaces now come with more amps for your accessories, as well as ample room (20’x40’) for your rig and roommates.

RV UNPOWERED (20’x30’) — Perched along the ridgeline of Canopy Camping, RV UNPOWERED spaces trace the tree line of the ‘Horizon.’

V-Dub/Van-Life Park & Camp (20’x30’) — Now larger than ever before (at 20’x30’), these spaces invite our beloved Volkswagen vans/buses, as well as camper vans that have sleeping quarters self-contained within, to park and camp in a 35-spot private-reserve campground curated for this paramount purpose.

RV VIP POWERED (20’x50’) — We have crafted an exclusive VIP parking area for RVs, located on flat ground in the heart of our new-and-improved VIP World. In addition to premium access, the spaces feature ample acreage at 20’x50’ so that larger units can finally join the FloydFest family fleet. (*HRAA VIP admission tickets are needed for this area.)

FloydFest Glamp-Camp — THE VIEW! Selfies won’t do this justice, so start practicing with panorama. We’re proud of our glamping program, and we’ve taken it to new heights with the location and amenities offered in our new FloydFest Glamp-Camp program.

High-Roller All-Access VIP Camping — The access, amenities and ‘amazing’ are only increasing, but the abundance of flat ground on which to camp and commune may actually steal the show. Mix in a motif where the mountains meet the margins of Meadow Run Creek, and all of your VIP amenities are in easy reach, and you’ll see why we chose this remarkable piece of land for our VIP patrons.

Yes, carpooling is more crucial than ever — our goal for acquiring this new property was to bring each-and-every patron onto ONE site, and that also requires a buy-in from you, our #FloydFestFamily. Please plan to carpool. Unlike in years past, we have a finite amount of parking spaces, so please make plans now to carpool with family and friends; once parking is sold out, it’s sold out. We no longer have the overflow-parking cushion provided by offsite lots, but we have also intentionally lowered capacity to maximize the patron experience, and we will not oversell no matter what.

We aim to help keep everyone’s sightlines clear; pop-up tents — which are very frustrating to some patrons, and very necessary to others — are allowed ONLY on one cordoned-off area on the side of the main-stage field, where they do not block the sightlines of others. The front main concert field area, from the stage to the signage, is for standing and blankets only. Unless you require the larger footprint of a pop-up shade tent for medical conditions, or because of very young children, please utilize an alternative, as space for these is very limited. All pop-ups must be broken down and completely removed from the main-stage field by midnight each night.

Yes, all baggage and coolers entering the FloydFest site are subject to search. No outside alcohol, no drugs, no glass and no weapons are allowed into the festival site. In addition to this search assuring that we can create a safe atmosphere to host a family friendly festival, it is also because our ABC (alcohol) barrier is our entire festival site. This barrier was created when — based on patron feedback — we opened up our beer gardens so that alcohol could be consumed across our entire music-festival site (and not just consumed within our beer gardens). Now, this ‘open-carry’ benefit results in strict checks for outside alcohol when entering FloydFest.

*If you have medical equipment, such as insulin supplies, please inform the security personnel performing the search.

Although FloydFest and the FloydFest Family are always together in spirit, we will see you over the Horizon!

FloydFest 24~Horizon ends at noon on Monday, July 29, 2024, when all patrons are required to exit the site. We will miss you!

NO pets, please. FloydFest abides by ADA guidelines. All service animals and owners will be vetted by security once onsite.

Once you purchase, you will receive an order confirmation email from Afton Tickets on behalf of FloydFest.

IMPORTANT: If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you still do not see your order confirmation, contact support@aftontickets.com, attaching info@floydfest.com (so we make sure to help if we can).

If you are having any other technical ticketing-related issues with your order, click here to contact Afton Tickets: https://help.aftontickets.com/attendeehelp/. If your issue is still unresolved, call our office directly at 1-888-VA-FESTS or email us at info@floydfest.com and we’d be more than happy to help!

Please read all of the information included on the PDF ticket, specific to your ticket type. Thanks!

No Refunds or exchanges. FloydFest is unable to manually transfer tickets for patrons. Information on transferring tickets can be found here: https://help.aftontickets.com/knowledgebase/how-to-transfer-a-ticket-to-a-friend/.

YES (or download to your smartphone prior to arriving, as cell signal can sometimes be unreliable once onsite). To ensure that your check-in is easy breezy, please bring your printed ticket with you (cell service is not always reliable for pulling up tickets on smartphones). If you are a Vendor, Artist, Media, Partner, Staff member or Volunteer, please check with your festival contact on general check-in procedures.

Unfortunately, you cannot — even if you have a self-contained camping vehicle. Due to insurance regulations, security issues and safety concerns, patrons are not allowed to camp in or around their vehicle in the GA Parking Pass parking lots.

Now larger than ever before (at 20’x30’), these spaces invite our beloved Volkswagen vans/buses, as well as camper vans that have sleeping quarters self-contained within, to park and camp in a 35-spot private-reserve campground curated for this paramount purpose. Patrons must be driving a Volkswagen Van or Van Life vehicle to enter the festival site with this ticket. V-Dub/Van Life parking is located along a shaded tree-line, softly terraced tracing the mountain ridge. This ticket does not include admission into the festival; GA tickets must be purchased separately.

No, you must purchase admission ticket(s) separately. A Tent Tag is just a ‘ticket for your tent,’ and affords you a roughly 15’x15’ self-selected camping space in the respective camping areas onsite.

At FloydFest, each tent requires a Tent Tag. Only (1) Tent Tag is needed per (1) tent, no matter how many people in your party can, might or plan to fit into that one tent. Thus, 1 Tent Tag = 1 Tent; 1 Tent = 1-or-more patrons. “Tent Tags are ‘tickets’ for your tent,” and each affords you a roughly 15’x15’ camping space.

No — only one Tent Tag is needed per tent. So, if you’re a couple sharing one tent for five festival days, you’d only need to purchase (2) 5-Day GA tickets and (1) Tent Tag. If you’re a family of three, staying for four days in a singular tent, then you’d only need (1) Tent Tag — that is, you’d buy (2) 4-Day GA tickets, and (1) Kid GA ticket. But if that family wanted to separate into two tents, they’d need to purchase (2) Tent Tags. We understand, either way. All in all, it’s 1 Tent Tag = 1 Tent; 1 Tent = 1-or-more patrons.

No, you must purchase admission ticket(s) separately. RV passes are just parking passes for your RV.

Yes, there will be public Wi-Fi available on the festival site, with more specific information coming soon.

There is a safe-and-secure location to charge smartphones during the festival, which is monitored and managed by partners and staff.

Forgot some camping gear? Need an Advil? Looking for vintage FloydFest Merchandise? The Depot is a one-stop shop for all your needs while onsite at the festival — a cross between a camp store and a mercantile. Stop in and visit our friendly staff; located on the west-side of our property, near the GA Parking areas and main entrance, at The Depot.

Forget cash or need more? We’ve got you covered! FloydFest ATMs are conveniently located across the FloydFest site — but we do encourage patrons to bring cash, too!

Yes! Delicious mountain drinking water is located in many places onsite. Multiple hydration stations are available across the venue for refilling your favorite FloydFest stainless-steel pint or reusable water bottle.

Yep, FloydFest will feature meetups for both AA and NA during the festival. Please check back here or in the FloydFest program for exact days, times and locations.

Please stop by The Depot located in the center of the FloydFest site near the GA Parking lots and Box Office for any and all of your general guest service’s needs. Customer Service is a top priority for the staff of AtWP and we are here to help you have the best festival experience — bar none! The Depot will be open from 8 a.m. to midnight each day of the festival.

The Depot is command central for the festival’s Lost and Found — if you find an item on the festival grounds, please return it to the The Depot so that it may be returned to its rightful owner. If you have lost something on the FF site, please see the fine FloydFest staff at The Depot to report your item missing. Fear not, we have had many wonderful lost items returned over the years … brand new phones, cameras, and wallets full of credit cards and CA$H!

Find all info about Outdoor Adventure offerings during FloydFest 24~Horizon here: https://floydfest.com/outdoor-adventure/.

Perhaps an even greater joy than being named “Best Festival” by Blue Ridge Outdoors’ readers in multiple ‘Best of the Blue Ridge’ Competitions, was that FloydFest was also named “Best Kid- Friendly Outdoor Destination” and “Best Family Friendly Festival.” Why? Because, creating a sanctuary for families and children has always been a top priority for FloydFest. Find more info about kid-friendly programming and FloydFest’s Children’s Universe here: https://floydfest.com/childrens-universe/.

Yes, we have separate pages for other FAQs:

Please find all of these located under “FAQs’ in the navigation tab on FloydFest.com.

Excelling at customer service is at the heart of what we do at FloydFest. If you still have questions after reviewing our FAQs, website and ticketing info, feel free to contact us via the following methods:

EMAIL:

info@floydfest.com

info@atwproductions.com

Please click here to discover the lineup for FloydFest 24~Horizon: https://floydfest.com/lineup/. We announce new artists for FloydFest 24~Horizon every few weeks/months for the eight-month period leading up to the festival. To make sure you don’t miss an announcement, signup for our e-blast newsletter by clicking to https://floydfest.com/newsletter/ and signup for our FloydFest Text Club by texting “FloydFest” to (540) 215-2002.

Please click here to see our valued Partners for FloydFest 24~Horizon: https://floydfest.com/partners/.

Please click here to download our FloydFest 24~Horizon Partnership Deck, as well as to review Cash and In-Kind Partnership Levels, and to find info on advertising in our 2024 Official Printed Program: https://floydfest.com/partners/.

For more information on Partnerships for FloydFest 24~Horizon, email Across-the-Way Productions Chief Operating Officer Sam Calhoun at sam@atwproductions.com,as well as charlie@atwproductions and info@atwproductions.com

  • SIGNUP FOR OUR E-BLAST NEWSLETTER:

https://floydfest.com/newsletter/

  • SIGNUP FOR OUR FLOYDFEST TEXT CLUB:

Text “FloydFest” to (540) 215-2002

Interested in performing at FloydFest 24~Horizon? Please email performer@atwproductions.com with your digital and graphic assets, as well as contact information, and any other applicable links.

NOTE: Due to a high number of submissions, please do not expect a reply email — but know that we pore over each and every one of these submissions as we craft our purposeful programming for FloydFest 24~Horizon and beyond.

Thank you for your interest in FloydFest 24~Horizon! We are working diligently in this downtime to craft an amazing week in the mountains for our patrons, and we are excited that you want to be a part of that experience. Please visit https://floydfest.com/vendors/. We will release the FAQs for the upcoming year in early December 2023. Vendor applications will be released no later than January 15, 2024, and you will have until March 1, 2024, to apply. Just a note — applying does not guarantee a spot, as all vendors are juried by the festival.

If you have any specific questions, please reach out to Emily Laney at vendor@atwproductions.com. Please allow time for a response, as this email is not checked every day during this time of year.

Each year, hundreds of folks come together to lend their time and talents to building and maintaining this wild and wonderful little home of ours. Volunteering at a festival is a truly unique way to enjoy the festival — and make lifelong memories and friendships while you are at it. We have a place for all levels of skill, experience and availability. You can read about the myriad opportunities available HERE! Applications open in JANUARY 2024 and you can fill out THIS FORM to be notified when they are live! If you have any questions, please feel free to contact volunteers@atwproductions.com for assistance!