Frequently Asked Questions

When does the box office open?

The box office opens at noon on Wednesday, July 21, 2021, for High-Roller All-Access VIPs; and at 3 p.m. for Onsite RV Pass holders, V-Dub Pass holders, X-Spot, X-Spot ONSITE Park & Camp purchasers, and 5-Day GA ticket-holders. It remains open through Sunday, July 25, 2021 (although it does close overnight from 11 p.m. to 9 a.m.). Your arrival depends on the ticket type purchased; please consult your PDF ticket for details. Also, lookout for ticket-specific FAQs in your email inbox prior to the festival. You can also reference our ‘Info By Ticket-Type FAQs’ on this website.

Can I bring a pop-up tent inside the festival venue?
Are you lost?
When do I have to leave?
How much do high fives cost?
Are Service Dogs/Pets Allowed?
Is there a will call?
Will you search my cooler/bags/husband?
Is there camping offsite?
Is there camping onsite?
I’ve purchased a ticket, but it hasn’t been sent to my email?
Do you offer refunds or exchanges?
Do I need to print out a ticket?