Frequently Asked Questions

When does the box office open?

The box office opens at 9 a.m. on Wednesday, July 26, 2017, for High-Roller All-Access VIPs and at noon for 5-day ticket-holders. It remains open through Sunday, July 30, 2017 (although it does close overnight from midnight to 9 a.m.). Your arrival depends on the ticket type purchased; please consult your ticket for details.

Do I need to print out a ticket?
I’ve purchased a ticket, but it hasn’t been sent to my email?
Is there camping onsite?
Is there camping offsite?
Will you search my cooler/bags/husband?
Is there a will call?
How much do hugs cost?
When do I have to leave?
Are you lost?
Can I bring a pop-up tent inside the festival venue?
Are Service Dogs/Pets Allowed?