Frequently Asked Questions

When does the box office open?

The box office opens at 10 a.m. on Wednesday, July 25, 2018, for High-Roller All-Access VIPs; at 1 p.m. for HOV-EZ Pass holders, Home Onsite RV Pass holders, V-Dub Pass holders, and X-Spot purchasers; and at 3 p.m. for 5-Day GA ticket-holders. It remains open through Sunday, July 29, 2018 (although it does close overnight from midnight to 9 a.m.). Your arrival depends on the ticket type purchased; please consult your PDF ticket for details. Also, lookout for ticket-specific FAQs in your email inbox prior to the festival.

Can I bring a pop-up tent inside the festival venue?
Are you lost?
When do I have to leave?
How much do hugs cost?
Are Service Dogs/Pets Allowed?
Is there a will call?
Will you search my cooler/bags/husband?
Is there camping offsite?
Is there camping onsite?
I’ve purchased a ticket, but it hasn’t been sent to my email?
Do I need to print out a ticket?
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